Refund policy

Refund Policy

Last updated: October 14, 2026

We want you to love your crystals. If something isn't right, we're here to help.

Returns

You can request a return within 5 days of delivery.
Items must be unused, in their original condition and packaging, and sent back with proof of purchase.
To start a return, email azmjtselleracct@gmail.com with your order number. Please don't send items back until we have approved the return. Some of our products ship from partner suppliers, so we will tell you exactly where to send the item.
The customer pays return shipping, except when the item arrived damaged or was wrong. In those cases, we cover it.

Items that can't be returned

Gift cards
Items damaged after delivery or through misuse

Natural variation

Crystals are natural, so differences in color, size, pattern, or inclusions from the photos are not defects.

Damaged, defective, or wrong items

Contact us within 5 days of delivery and include photos of the item and its packaging. We will arrange a replacement or refund at no cost to you.

Refunds

Once your return arrives and is inspected, we will email you to confirm whether it was approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take additional time to post the refund. Original shipping charges are non-refundable, except for damaged or wrong items.